Responsible Gaming at cechock

1. Age Restriction & Underage Protection

cechock operates an 18+ only policy without exception. We do not knowingly permit any person under the age of 18 to register an account, make a deposit, or participate in any gambling activity on our platform. This applies to all players in Bangladesh and in every other jurisdiction where cechock is accessible.

During the registration process, all new players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) identity verification process, cechock verifies the age of players using government-issued identity documents including the Bangladesh National Identity Card and passport. Any account where a player is found to be under 18 will be immediately and permanently closed, and all funds held in that account will be handled in accordance with our Terms & Conditions and applicable law.

We also encourage parents and guardians to take steps to prevent minors from accessing online gambling sites. We recommend using parental control software and keeping devices and accounts secured with passwords that minors cannot access. If you suspect that a minor has registered or is using a cechock account, please contact our support team at [email protected] immediately so that we can investigate and take appropriate action without delay.

2. Self-Exclusion

Self-exclusion is a formal tool that allows you to voluntarily ban yourself from accessing your cechock account for a defined period of time. It is designed for players who feel that their gambling is becoming difficult to control or is no longer purely recreational. At cechock, we treat every self-exclusion request with the utmost seriousness and process them as a matter of priority.

How to Request Self-Exclusion

To activate self-exclusion on your cechock account, contact our support team directly via live chat or email at [email protected]. State clearly that you are requesting self-exclusion and specify the period you wish to apply. Our support agents are available 24 hours a day, 7 days a week, and will process your request immediately upon receipt.

Self-Exclusion Periods

cechock offers the following self-exclusion durations:

• 6 Months — suitable for players who need a meaningful extended break.
• 1 Year — for players who recognise a more persistent pattern of problematic play.
• 3 Years — for players who require a long-term exclusion to address serious gambling concerns.
• Permanent / Indefinite — a lifelong exclusion with no automatic expiry, for players who wish to stop gambling permanently.

What Happens During Self-Exclusion

Once your self-exclusion is activated, the following restrictions apply immediately and without exception:

• Your account login access is fully suspended for the duration of the exclusion period.
• All pending promotional offers, free spins, and bonus credits associated with your account are forfeited.
• All marketing emails, SMS notifications, and in-platform promotional messages from cechock will cease.
• Any funds held in your account balance at the time of exclusion can be withdrawn — contact our support team to arrange withdrawal during the exclusion period.
• You will not be able to create a new cechock account during the self-exclusion period. If we detect an attempt to register a new account to circumvent a self-exclusion, the new account will be closed immediately.

Returning After Self-Exclusion

For exclusions of 6 months, 1 year, or 3 years, you may request reinstatement of your account after the exclusion period has fully elapsed. Reinstatement is not automatic — you must contact our support team and complete an identity verification check before access is restored. cechock strongly recommends that any player who has previously self-excluded considers seeking professional support before returning to gambling activity.

Permanent self-exclusion cannot be reversed under any circumstances. If you select this option, it is a lifelong decision that cechock will honour absolutely.

3. Deposit Limits & Spend Controls

Setting a deposit limit is one of the most practical steps you can take to keep your gambling expenditure within a budget you are comfortable with. cechock allows you to set a maximum deposit cap on a daily, weekly, or monthly basis. Once a limit is active, you will be unable to deposit amounts that would cause you to exceed your chosen cap within that time window.

How to Set a Deposit Limit

Deposit limits can be configured via your cechock account settings under the Responsible Gaming section, or by contacting our support team at [email protected]. You can specify limits in Bangladeshi Taka (BDT) or in USDT equivalent, depending on your preferred deposit currency.

Reducing and Increasing Limits

Reducing a deposit limit takes effect immediately. If you decide you want to spend less, cechock will apply the lower limit without any waiting period.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This waiting period is intentional — it is designed to prevent impulsive decisions made during a high-emotion gambling session from immediately translating into higher spend. We believe this friction is in your best interest.

Loss Limits

In addition to deposit limits, cechock also supports voluntary loss limits, which cap the total net loss you can sustain within a given time period. Loss limits work in the same way as deposit limits: reductions are immediate, increases require a 7-day review period. To set a loss limit, contact our support team.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension that gives you a break from gambling without requiring the formal commitment of a self-exclusion. Time-outs are ideal for players who want to pause for a few days or weeks to regain perspective, without permanently or semi-permanently closing access to their account.

cechock offers the following time-out durations:

• 24 Hours — a brief cooling-off period after an intense session.
• 48 Hours — a short weekend break.
• 7 Days — a one-week pause to reflect on your activity.
• 30 Days — a monthly break, suitable if you have been playing more frequently than usual.

During a time-out, your account is suspended, you cannot log in or make deposits, and all marketing communications are paused. At the end of the time-out period, your account is automatically restored — no action is required on your part unless you wish to extend the time-out or convert it into a formal self-exclusion.

To activate a time-out, contact the cechock support team at [email protected] or use the Responsible Gaming controls in your account settings. Time-outs take effect within minutes of your request being confirmed.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. cechock encourages all players to periodically reflect honestly on their gambling behaviour. The following are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Lying to family, friends, or colleagues about the amount of time or money you spend on gambling.
• Neglecting work, education, or family responsibilities because of time spent gambling.
• Borrowing money, selling possessions, or using credit to fund gambling activity.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Failed attempts to reduce or stop gambling despite wanting to do so.
• Gambling increasingly large amounts to achieve the same level of excitement.
• Thinking about gambling constantly, even when doing other activities.

If you recognise several of these signs in your own behaviour, it is important to act promptly. Gambling problems rarely resolve themselves without intervention, and seeking help early leads to significantly better outcomes. cechock's support team is available 24 hours a day and can provide immediate assistance, including activating responsible gaming tools or providing information about professional support organisations.

6. Self-Assessment Questions

The following questions are adapted from widely used gambling self-assessment frameworks. Answer them honestly and privately — they are provided as a personal reflection tool, not as a clinical diagnostic instrument. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or a professional gambling helpline.

7. Getting Help & Support

cechock's responsible gaming support team is available 24 hours a day, 7 days a week. If you have any concerns about your gambling behaviour — no matter how minor they may seem — we encourage you to reach out without hesitation. You can contact us at [email protected] for any of the following:

• Activating a deposit limit, loss limit, or wager limit on your account.
• Requesting a time-out or cooling-off period.
• Applying for voluntary self-exclusion.
• Requesting a full account closure.
• Requesting a copy of your account activity and transaction history.
• Guidance on professional gambling support organisations and resources.

How to Contact Support

The fastest way to activate any responsible gaming tool on your cechock account is to contact our support team directly via live chat on the platform or by emailing [email protected]. Include your registered username in your message and clearly state the tool or action you are requesting. All responsible gaming requests are treated as high priority and processed without delay.

We understand that discussing gambling problems can feel uncomfortable. Our support agents are trained to handle these conversations with sensitivity and without judgment. Your privacy is fully protected — responsible gaming communications are treated with strict confidentiality and are not shared with any third party unless required by law.

Professional Support

While cechock provides a range of in-platform responsible gaming tools, we recognise that some players may benefit from professional external support. If you are in Bangladesh and struggling with gambling-related issues, we encourage you to speak with a qualified mental health professional or seek guidance from a recognised support service in your area. Your wellbeing matters more than your activity on our platform, and we will always support your decision to step away from gambling entirely.

If gambling is causing you immediate financial hardship or is affecting your mental health, please seek support from a qualified professional as soon as possible. cechock's support team can also provide a referral to appropriate local resources upon request.