cechock Privacy Policy

1. Information We Collect

cechock collects personal data through several channels: your account registration, ongoing use of the platform, payment transactions, and communications with our support team. The categories of information we collect are as follows:

1.1 Registration Data

When you create a cechock account, we collect your full legal name, date of birth, residential address, email address, and your chosen username. This information is required to establish your account identity and is used to verify that you meet the eligibility requirements set out in our Terms & Conditions.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, cechock may request copies of government-issued identification documents, including your Bangladesh National Identity Card, passport, or driving licence. We may also request proof of address documents such as a recent utility bill or bank statement. Where required by our payment compliance procedures, we may also request documentation confirming the payment methods associated with your account.

1.3 Financial & Transaction Data

cechock records all deposit and withdrawal transactions associated with your account, including the payment method used (such as bKash, Nagad, Rocket, Upay, USDT, or BTC), transaction amounts expressed in BDT or USDT equivalent, transaction timestamps, and transaction reference numbers. We do not store full card numbers, mobile banking PINs, or crypto wallet private keys. Payment authentication is handled directly by the respective payment service provider.

1.4 Gameplay & Betting Activity Data

cechock maintains a full record of your gameplay and betting activity on the platform, including the games played, bet amounts, outcomes, winnings, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and improving the platform experience.

1.5 Technical & Device Data

When you access cechock, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, language settings, referring URL, and session timestamps. This information is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data

If you contact cechock's support team via live chat, email, or any other communication channel, we retain a record of that correspondence, including the content of messages, timestamps, and any attachments provided. This data is used to resolve your query, improve our support quality, and maintain an audit trail of interactions.

2. How We Use Your Data

cechock uses the personal data it collects for clearly defined purposes. We do not use personal data for any purpose that is incompatible with the reasons for which it was originally collected, unless we have obtained your explicit consent or are required to do so by applicable law.

Purpose	Data Used	Legal Basis
Account registration and identity verification	Registration data, KYC documents	Contractual necessity; legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Contractual necessity
Fraud prevention and anti-money-laundering compliance	KYC data, transaction data, device and IP data	Legal obligation; legitimate interest
Responsible gaming monitoring and player protection	Gameplay data, session data, account history	Legitimate interest; legal obligation
Customer support and dispute resolution	Communications data, account data, transaction data	Contractual necessity; legitimate interest
Platform security and technical operations	Device data, IP address, session data	Legitimate interest
Marketing and promotional communications	Email address, gameplay preferences	Consent (opt-in required)
Analytics and platform improvement	Aggregated gameplay data, technical data	Legitimate interest

Where cechock processes your data on the basis of legitimate interest, we have assessed that our interests are not overridden by your fundamental rights and freedoms. You have the right to object to processing based on legitimate interest — see Section 6 for details of how to exercise your privacy rights.

3. Data Sharing & Disclosure

cechock does not sell or commercially share your personal data with third parties. However, in order to operate the platform effectively and comply with our legal obligations, we share certain personal data with the following categories of recipients:

3.1 Payment Service Providers

Transaction data is shared with the payment service providers you use to deposit or withdraw funds, including mobile money operators such as bKash, Nagad, and Rocket, and cryptocurrency processing infrastructure providers. These providers process your payment information under their own privacy policies and are independently responsible for their data handling practices in relation to the payment transaction itself.

3.2 Identity Verification Partners

cechock uses third-party KYC and identity verification service providers to assist in verifying the identity documents submitted by players. These providers receive only the specific document data necessary to complete the verification check and are contractually prohibited from using that data for any other purpose.

3.3 Game Content Providers

The games available on cechock are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player identifier and session token in order to deliver the game content to your device. Game providers do not receive your full personal profile or financial data.

3.4 Legal and Regulatory Authorities

cechock may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities. In such cases, disclosure is limited to the specific information requested and is made only to the extent required by the applicable legal obligation. Where legally permitted to do so, cechock will notify you of any such disclosure request.

3.5 Business Transfers

In the event that cechock undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via the email address associated with your account prior to any such transfer, and you will have the right to close your account if you do not consent to the transfer of your data to the new entity.

4. Cookies & Tracking Technologies

cechock uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise your browser across sessions and deliver a consistent, personalised experience.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as secure login session management, account authentication, and access to protected areas of the platform. These cookies cannot be disabled without preventing you from using cechock.
• Performance & Analytics Cookies: These cookies collect anonymised information about how visitors interact with the cechock platform, such as which pages are most frequently visited, how long sessions last, and where users encounter errors. This data helps us improve the platform's performance and usability.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and notification preferences, so that you do not need to re-enter them each time you visit. Disabling these cookies may reduce the personalisation of your experience.
• Marketing Cookies: Where you have provided consent, these cookies are used to deliver relevant promotional content on the cechock platform based on your gameplay history and interests. Marketing cookies are strictly opt-in and can be withdrawn at any time through your account settings.

4.2 Managing Your Cookie Preferences

You can manage and delete cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, accept only first-party cookies, or be notified before a cookie is stored. Please be aware that disabling strictly necessary cookies will prevent you from accessing your cechock account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Retention & Storage

cechock retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements. The retention periods applied to the main categories of personal data are as follows:

• Account Registration Data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money-laundering regulations.
• KYC Identity Verification Documents: Retained for a minimum of five years from the date of the last transaction on your account, as required by applicable financial crime prevention regulations.
• Financial Transaction Records: Retained for a minimum of seven years from the date of each transaction to satisfy financial record-keeping obligations.
• Gameplay & Betting Activity Logs: Retained for three years from the date of the activity, or for the duration required by any active dispute, regulatory review, or investigation.
• Support Communications: Retained for two years from the date of the final message in each support interaction, or for the duration required to resolve any related dispute.
• Marketing Preference Records: Retained for the duration of your account, updated in real time upon any change to your consent status.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised, aggregated data may be retained indefinitely for analytical purposes and does not constitute personal data under applicable privacy frameworks.

cechock stores personal data on servers located in secure data centres. Where data is transferred outside of Bangladesh for processing by a third-party service provider, cechock ensures that appropriate contractual safeguards are in place to protect the transferred data to a standard equivalent to that applied domestically.

6. Your Privacy Rights

As a cechock player, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request. We will acknowledge your request within five business days and aim to resolve it within 30 calendar days.

• Right of Access: You may request a copy of the personal data that cechock holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data held by cechock is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of your personal data. Note that we are required to retain certain data (such as KYC and transaction records) for defined periods regardless of an erasure request, where retention is mandated by law.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the way in which we process your personal data, for example while a dispute or correction request is being resolved.
• Right to Data Portability: Where we process your personal data on the basis of your consent or a contractual necessity, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interest as our legal basis. cechock will assess your objection and will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Data Security Measures

cechock implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security practices include:

• TLS/SSL Encryption: All data transmitted between your device and the cechock platform is encrypted using Transport Layer Security (TLS). Our platform enforces HTTPS across all pages and connections.
• Encryption at Rest: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on our servers. Encryption keys are managed using industry-standard key management practices.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. cechock employees and contractors are granted access only to the specific data necessary for their role. All access is logged and audited.
• Two-Factor Authentication: cechock offers two-factor authentication (2FA) for player accounts and enforces multi-factor authentication for all internal administrative access to systems that process personal data.
• Regular Security Reviews: cechock conducts periodic security assessments, including vulnerability scans and penetration testing, to identify and remediate potential weaknesses in our infrastructure.
• Incident Response: cechock maintains a documented data breach response procedure. In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay and take all reasonable steps to contain and investigate the incident.

While cechock employs robust security measures, no online platform can guarantee absolute security against all possible threats. We encourage you to take your own precautions, including using a strong, unique password for your cechock account, enabling 2FA, and ensuring your device's software is kept up to date.

8. Changes to This Policy

cechock reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email to the address associated with their account, and the updated policy will be published on this page with a revised effective date.

Minor, non-material changes (such as clarifications of existing language or corrections of typographical errors) may be made without formal notification. We therefore encourage you to review this Privacy Policy periodically to stay informed of how cechock handles your personal data.

Your continued use of the cechock platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any amendment, you must close your account and cease using the platform before the effective date of the change. To close your account, contact the cechock support team via live chat or at [email protected].

This Privacy Policy was last reviewed and updated on 1 January 2026. For any questions about this policy or about how cechock handles your personal data, please contact our support team — available 24 hours a day, 7 days a week, in English.